Department Manager Helsingborg

Our department manager are self-aware leaders that are working for an inclusive environment. They are managing the department on a day to day basis whilst balancing strategic goals of the Company. About us Zara offers the latest trends within fashion. An international brand with stores in the main cities of the world and online. Our business model is centered on our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, and humbleness are our daily motivations. Does it sound like you? Maybe you are a Zara person. How we imagine you A passion for fashion and knowledge of the market, competitors and trends. Good knowledge of the company, the brand and the store. Team management experience. Has experience working for fast fashion companies. You are passionate, curious, motivated, and dynamic, with something different to contribute. You are detail-oriented, creative, and proactive and are looking for a challenging yet rewarding career in Interior design. You can multitask between your key responsibilities. What we expect from you Manages the store and the team in coordination with the Store Manager. Their goal is to maximise sales and build customer loyalty. Is completely oriented towards achieving sales objectives, focusing on product management and operational functions. Some of your main responsibilities will be: EXPERIENCE • Oversees all aspects of customer experience to spot improvements areas in processes and procedures to improve the overall quality. • Ensures a high level of customer satisfaction is offered in the store and performs regular analysis on the experience KPI adapting the store strategy after its analysis collaborating with store manager to set sales and performance goals. • Creates and implement strategies keeping the focus on the customer needs in order to improve the customer journey with positive impact on the sales. • Analyse customer feedback, surveys and other data to identify recurrent feedback or topics that are necessary to tackle in order to improve the customer experience with special attention to all customer touch points. • Works closely and lead by example with the sales team to align customer experience initiatives with the employees training, emphasising the link between improved experience and increase of sales. • Has a daily analysis and reaction on the current sales behaviour and customer profile adapting the daily strategy to the reality of the day. • Ensures that the team is prepared to answer in a correct and satisfactory way to any customer request • Is aware and is ready to answer positively to any sensitive case that could arise in the store. • Ensures that the team is ready to identify the type of customer its in front of them and gives them tools to adapt their interaction with them. • Promotes when possible the possibility of offering dedicated service to the customers. • Manages people: recruitment, absenteeism, feedback, conflict resolution, motivation. • Has a daily effective communication with the sales team and the product manager. • Is in charge of following up on the training plan for new hires and manages team development, store succession planning and performance. • Makes sure that Visual Merchandising reflects current trends and enhances best sellers. • Is completely Customer Experience focused, ensuring that the team is trained to always maintain a high standard in Customer Service. • Performs the rest of the store manager's functions in their absence. What we offer: Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs - we never stop learning! You will be rewarded with a competitive compensation package and you will also receive 25% discount to buy the latest trends in any of our Inditex brands available in your market. We are committed to ensure that our recruitment processes are barrier free and as inclusive as possible to everyone. This includes making adjustments for people with disability or long-term conditions.