SALES ASSISTANT

Job Title: Sales Assistant Reports to: General Manager / Department Manager / Operations Manager Primary Responsibilities Cash Desk Operations · Process sales, exchanges, and refunds quickly, accurately, and efficiently using all payment methods. · Investigate and resolve discrepancies with assistance from the Head Cashier. · Comply with company security procedures and policies, ensuring relevant documents are understood and signed. · Provide outstanding customer service at the till by welcoming customers, processing transactions, packing items, and sending them off with a friendly farewell. · Generate till reports for Managers and colleagues as required. · Ensure smooth opening and closing cash desk procedures. Delivery · Manage the delivery process, including unpacking, sorting, placing, and pricing of goods. Store Standards · Maintain the store’s image through organization and cleanliness. · Ensure effective replenishment, aligning with company standards. · Organize and maintain stockroom efficiency, layout, and cleanliness. · Handle and maintain RFID devices (PDAs, iPods) to support inventory management. · Adhere to routines and support the Commercial team in daily operations. · Regularly report to line managers and communicate updates, issues, or further action requirements. · Maintain high housekeeping standards throughout all store areas. · Ensure shop floor displays are neat, organized, and appealing to customers. · Be vigilant of employee and customer safety risks, following safe work practices and company procedures to mitigate hazards. Health & Safety · Promote a safe and positive work environment and respect among team members. · Report any risks, hazards, or incidents to management. · Communicate maintenance issues to the General Manager, ensuring they are addressed promptly. · Follow Health & Safety standards and report any hazards. · Comply with the Company Health & Safety Policy, Employee Handbook, and Code of Conduct. Customer Service & Customer Experience · Welcome and engage with customers on the shop floor, at fitting rooms, and at the cash desk. · Actively communicate with customers to provide excellent service and enhance their shopping experience. · Stay informed on product knowledge through store activities and company-provided tools. · Ensure that your appearance and uniform meet Zara's professional standards.