SALES ASSISTANT
Details
Brand · Zara
Location · COPENHAGUEN, DENMARK
Description
Job Title: Sales Assistant
Reports to: General Manager / Department Manager / Operations Manager
Primary Responsibilities
Cash Desk Operations
- Process sales, exchanges, and refunds quickly, accurately, and efficiently using all payment methods.
- Investigate and resolve discrepancies with assistance from the Head Cashier.
- Comply with company security procedures and policies, ensuring relevant documents are understood and signed.
- Provide outstanding customer service at the till by welcoming customers, processing transactions, packing items, and sending them off with a friendly farewell.
- Generate till reports for Managers and colleagues as required.
- Ensure smooth opening and closing cash desk procedures.
Delivery
- Manage the delivery process, including unpacking, sorting, placing, and pricing of goods.
Store Standards
- Maintain the store’s image through organization and cleanliness.
- Ensure effective replenishment, aligning with company standards.
- Organize and maintain stockroom efficiency, layout, and cleanliness.
- Handle and maintain RFID devices (PDAs, iPods) to support inventory management.
- Adhere to routines and support the Commercial team in daily operations.
- Regularly report to line managers and communicate updates, issues, or further action requirements.
- Maintain high housekeeping standards throughout all store areas.
- Ensure shop floor displays are neat, organized, and appealing to customers.
- Be vigilant of employee and customer safety risks, following safe work practices and company procedures to mitigate hazards.
Health & Safety
- Promote a safe and positive work environment and respect among team members.
- Report any risks, hazards, or incidents to management.
- Communicate maintenance issues to the General Manager, ensuring they are addressed promptly.
- Follow Health & Safety standards and report any hazards.
- Comply with the Company Health & Safety Policy, Employee Handbook, and Code of Conduct.
Customer Service & Customer Experience
- Welcome and engage with customers on the shop floor, at fitting rooms, and at the cash desk.
- Actively communicate with customers to provide excellent service and enhance their shopping experience.
- Stay informed on product knowledge through store activities and company-provided tools.
- Ensure that your appearance and uniform meet Zara's professional standards.
Benefits
We believe in cultivating talent from within, offering ample opportunities for internal growth and promotion. With the help of INTALENT, our internal job portal, it’s easy to search through and apply to our open positions.
A training adapted to your level and your development wishes is offered to you from your first day with us. Whether you want to learn more about fashion, our processes, or a new language, the possibilities are endless!
As part of our team, you'll receive a 25% employee discount at all our stores and brands in the country. It's just one of the ways we show appreciation for your work.
From your very first days with us, you’ll receive a stylish uniform to keep you looking sharp and on-brand. Step onto the sales floor confident and ready.
All employees have the opportunity to apply for flexible working.
We believe your birthday is truly special. That’s why we’re giving you the opportunity to be off that day, to enjoy it to the fullest!
Next steps
- 1.Ready to join us? Simply apply below, specifying your desired position and sharing details of your relevant experience, availability and preferred working location.
- 2.Once we've found a suitable opportunity for you, you will receive an email with a link to our VideoAsk platform. This will give you the chance to provide further details about yourself!
- 3.If your profile matches one of our current vacancies, we will reach out to arrange an interview. Just bring your brightest smile and be yourself. We're excited to meet you!
- 4.Is it a match? Our team will be in touch again to offer you a position in one of our stores. We can't wait for you to join our team!
