Store Director

About Us: The Inditex Group is one of the world’s largest fashion retailers. Owners of Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterqüe, the group counts with more than 7,000 stores in 91 markets. The company entered the US market in 1989 with Zara, when it opened its first store in New York’s Lexington Avenue. Today, the US subsidiary manages Zara, Massimo Dutti and Zara Home online. Purpose The Store Director provides strategic and operational leadership for the entire store, setting a clear vision and mobilizing leaders and teams to deliver sustainable business results. As the senior leader on site, the Store Director is accountable for the store’s commercial performance, customer experience, operational excellence, and talent development. The role connects product, process, and people priorities into one cohesive business strategy. The Store Director uses strong commercial judgment and analysis to identify opportunities, set priorities, and translate business insights into action. They lead through their management team, build a culture of accountability and continuous improvement, and represent the store in partnership with country and central teams. Key Responsibilities Commercial and Product Leadership • Own the store’s commercial performance and lead the development and execution of plans to achieve sales and business objectives. • Set clear priorities for all departments and hold department leaders accountable for results, follow-through, and continuous improvement. • Use sales, product, customer, and operational data to identify trends, risks, and opportunities. Translate findings into timely actions that improve performance. • Ensure product is presented effectively across all sections, aligned with company standards, customer demand, and current commercial priorities. • Oversee product analysis across departments, including the review of sales performance, availability, customer response, competition, and trends. • Lead the use of commercial tools and communications, including Retail, Business Map, product reports, and Teams, to guide decisions and coordinate action. • Maintain consistent communication with country and central sales teams, sharing relevant insights, updates, and feedback from the store. Operational Excellence and Risk Management • Direct the effective management of stock, the warehouse, and merchandise flows in line with company standards and commercial priorities. • Ensure staffing, processes, and resources are organized to support sales activity, operational workload, and a consistent customer experience. • Maintain high standards across store operations and ensure teams follow established procedures and productivity expectations. • Oversee the performance of store technology and devices, escalating issues and coordinating solutions to support store operations and the shopping experience. • Ensure omnichannel processes are implemented consistently and accurately, including SINT, IPOD, Store Mode, and CC. • Lead the implementation of new projects, business initiatives, and operational improvements, ensuring teams understand and sustain new ways of working. • Protect company assets and minimize shrinkage by identifying risk, establishing clear accountability, and leading effective prevention plans. • Ensure compliance with company policies, occupational risk prevention, health and safety requirements, and applicable operational standards. Customer Experience • Set the vision and standards for customer service across the store, ensuring the experience reflects the brand and meets customer expectations. • Coach leaders to create a welcoming, responsive, and consistent experience across departments and channels. • Take ownership of significant customer concerns and operational incidents, ensuring they are resolved promptly and appropriately. • Use customer feedback and store observations to identify service opportunities and strengthen the customer journey. Leadership and Talent Development • Lead, coach, and develop the store’s management team, setting clear expectations and supporting leaders in delivering strong business and people outcomes. • Review leadership and team performance regularly, providing timely, constructive feedback and recognizing contributions. • Build a strong succession pipeline by identifying emerging talent and creating meaningful development opportunities for future leadership roles. • Oversee workforce planning and the allocation of labor hours based on business needs, sales patterns, and operational priorities. • Ensure schedules across all sections provide appropriate coverage and support productivity, service, and team needs. • Set expectations for onboarding, role-specific learning, mandatory Tra!n platform courses, and ongoing development. • Foster an inclusive, collaborative, and accountable working environment where teams understand the business priorities and can contribute to shared success. • Promote clear communication and coordination across departments so the store operates as one team. Experience and Qualifications • Significant retail leadership experience, including responsibility for a large, complex, or high-volume store or business. • Demonstrated experience leading managers and developing high-performing teams. • A strong record of delivering commercial results and improving performance through data-informed decisions. • Experience overseeing multiple departments and balancing customer, product, people, and operational priorities. • Strong financial, analytical, organizational, and planning skills. • Confident judgment and decision-making, with the ability to respond effectively to changing business needs. • Excellent communication and relationship-building skills, including the ability to partner with country and central teams. • A track record of leading change, implementing new initiatives, and maintaining high standards through periods of business growth or transition. • A strong commitment to customer experience, employee development, operational excellence, and company values. What We Offer In addition to a competitive salary, you will receive a 25% discount across our brands and access to a range of benefits and discounts. We are proud to invest in internal talent through promotion opportunities, learning and development programs, e-learning, and social initiatives that allow our people to contribute to a better society. Annual Compensation Range: $130,000 - $160,000 + discretionary bonus * Inditex, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws. Inditex USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws. EOE/DFW