Customer Care Expert | Zara Home | Prague - New store

MAKE IT YOURS – JOIN US AT ZARA HOME! ZARA HOME brings sophisticated, timeless design into the world of home décor, elevating everyday living and inspiring personal expression within the home. We love interior design. We love customers and exceptional service. We love new ideas and the energy of people who want to help us create a welcoming home atmosphere. We are looking for a Customer Care Expert to join our new ZARA HOME store in Prague on a full-time contract with 25/30/40-hour weekly schedules. WHAT YOU’LL DO You will be the face of customer service, providing customers with a professional, natural, and inspiring approach. You will help them discover products, ensure they leave the store with a positive experience, and create an atmosphere that makes them want to come back. You will learn how to work with a wide range of interior products – from textiles to furniture. You will take part in the daily operations of the store: cashier duties, customer assistance, collection presentation, and maintaining the store according to our visual standards. WHAT WE ARE LOOKING FOR An interest in interior design and home aesthetics. An eye for detail and aesthetics. An open and friendly approach to customers – customer service is key for us. The ability to work both independently and as part of a team. Flexibility and energy (weekend work is part of the role). Good knowledge of Czech and communicative English. Eligibility to work in the Czech Republic. MONTHLY SALARY: 40H contract: Base salary 34 000 CZK + average commission 4 500 CZK and more 30H contract: Base salary 25 500 CZK + average commission 3 375 CZK and more 25H contract: Base salary 21 250 CZK + average commission 2 812 CZK and more WHAT WE OFFER YOU Our people are our greatest asset, and we are proud to offer more than just a competitive salary. Our benefits include employee discounts, internal career opportunities, e-learning and training programmes, social initiatives, and a variety of ways to get involved and make a positive impact on society. 13th salary Performance bonus of CZK 17,300 or more, based on achieving the agreed annual targets 25% employee discount across all INDITEX brands Meal allowance of CZK 110 per working day Free psychological, legal and financial counselling for employees Exclusive employee benefits and discounts from selected partners, such as Raiffeisenbank Language HUB app – a fun and interactive way to improve your English or Spanish MultiSport card Uniform provided Opportunities for national and international career development Comprehensive onboarding and training 4 weeks of paid holiday, increasing with length of service With us, it’s not just a job – it’s an opportunity to become part of a brand that influences how people live and feel at home. We offer programs that allow you to grow into leadership positions in the Czech Republic and abroad. We provide training and e-learning to help you gain skills for the future. You will gain experience in high-level customer service. You can get involved in projects that have a positive impact on the community and the environment.