Customer Care Expert

Working at Inditex is more than just a job in fashion. It means being part of an international and dynamic environment where your commitment matters, performance is rewarded, and you are given every opportunity to grow. What you can look forward to: Competitive Salary: Your dedication deserves recognition. We offer a competitive salary that ranks among the highest in the retail sector. The performance bonus starts when you do, and your sales drive your rewards from day one! Annual bonus: In addition to the performance bonus, you are eligible for an annual bonus, depending on individual and/or store performance. Meal vouchers: Worth €8 per day. Staff Discount: Enjoy a 25% discount to explore the latest trends across all our brands. Benefits @ Work: Access exclusive discounts on a wide range of products and services. Language Learning Support: Take advantage of our language learning offers, including a Language Hub program. Growth and Development: Internal promotion programs, e-learning, and continuous training to support your career development. Social Initiatives: Get involved in social projects to make a positive impact on society. Internal Connectivity: Stay engaged and informed with our INET app, connecting you with your team. HOW WE IMAGINE YOU – What sets you apart You are passionate about customer service and have a genuine interest in Zara Home, interior design, and decoration. You have an eye for colours, materials, textures, and details, and know how to create an inspiring and welcoming atmosphere. You are approachable, attentive, and commercially minded. You understand customer needs, enjoy sharing your product knowledge, and know how to create a memorable shopping experience. You are proactive, team-oriented, and comfortable working in a dynamic retail environment. DO SOMETHING AMAZING EVERY DAY – What you do every day As a Customer Care Expert, you are fully focused on the customer. You connect with customers, understand their needs, inspire them, and help create a shopping experience that builds loyalty. Your main responsibilities are: CUSTOMER • Being approachable and inspiring customers while assisting them with their questions and needs. • Creating an inspiring product story and offering suitable alternatives. • Adding value to every sale and identifying cross-selling opportunities. • Promoting additional sales, including iPod sales where applicable. • Creating a memorable shopping experience that encourages customers to return. • Supporting the Assistant Manager and the team in maintaining an inspiring store environment. • Actively participating in morning meetings by sharing feedback and experiences with the team. PROCESSES • Assisting with receiving deliveries. • Helping the team organize merchandise in the stockroom, including excess stock and coordinating changes. • Processing online and SINT orders. • Supporting inventory management. • Overseeing transfers between stores. • Managing the return of faulty or damaged items. PRODUCT • Supporting the coordination and replenishment of the store. • Ensuring that new products are correctly received and displayed. • Maintaining an attractive and inspiring product presentation. • Sharing product knowledge with customers and colleagues. TILL • Performing and supporting till-related tasks, including processing payments, packaging products, returns, and other transactions. • Opening and closing the till efficiently, in line with company procedures. • Ensuring that all necessary materials are available at the checkout, such as bags, gift envelopes, and General Services orders. • Submitting till reports to the Store Manager. AT INDITEX WE LOVE YOU FOR WHO YOU ARE! Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals. At Inditex, you’ll find more than just a job!