Operational Manager

Working at Inditex is more than just a job in fashion. It means being part of an international and dynamic environment where your commitment matters, performance is rewarded, and you are given every opportunity to grow. What you can look forward to: • Competitive salary complemented by additional benefits • 25% staff discount across all Inditex brands in Belgium • Exclusive benefits through our benefits platform • Meal vouchers worth €8 per worked day • Language support with access to The Language Hub • Growth & development through internal promotion programs, e-learning and continuous training • Social initiatives where you can actively contribute to social projects • Internal connection via the INET app for news, updates and team communication HOW WE IMAGINE YOU – What sets you apart  As an Operational Manager, you are highly organised, analytical and solution-oriented. You feel comfortable in a dynamic retail environment and are able to bring structure to complex operational processes.  You are a true people manager who recognises talent, motivates teams and supports their development. With a proactive mindset, you strive for continuous improvement and an efficient, safe and sustainable store operation.  You have at least 1 year of relevant experience in retail, successfully managing operational processes and teams    DO SOMETHING AMAZING EVERY DAY – What you do every day  In this key role, you are responsible for all operational processes within the store, ensuring smooth, efficient and customer-focused operations.  Operations & Processes  Organising and optimising deliveries, goods flows and stockroom processes  Managing replenishment, inventories, destocking  and online deliveries  Coordinating the operational team on the sales floor and in the stockroom  Optimising sales flows (fitting rooms, checkouts, customer & product journey)  Analysing and resolving operational issues  Implementing and following up on corporate standards, projects and sustainable measures  Analysing KPIs, shrinkage and productivity and translating them into concrete actions  Working with business applications such as OP, MicroStrategy, Power BI and Tills  People & Planning  Planning and optimising daily and weekly schedules in collaboration with HR  Coaching, training and developing employees and potential leaders  Organising daily operational planning and task prioritisation  Creating training materials for local and (inter)national training sessions  Product  Prioritising the right product at the right moment  Having insight into new collections and bestsellers  Working closely with the commercial team to align priorities  Customer Experience  Collaborating with the CX team to ensure an excellent customer experience  Managing and supervising all customer journey touchpoints  Analysing customer data and adapting processes to customer expectations  Acting as a role model in Welcome & Approach for the entire team  Store & Compliance  Ensuring compliance with ATS guidelines, health & safety and overall store safety  Managing maintenance, cleanliness and general store condition  Ordering and checking operational materials  Maintaining continuous communication with the Area Operations Manager  You report directly to the Store Managers and the Area Operations Manager.  AT INDITEX WE LOVE YOU FOR WHO YOU ARE!  Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals